CUSTOMER RESPONSIBILITIES

Here is a list of specific customer requirements and answers to the questions that every customer has on their mind prior to installation. It is very important to make sure that all the bases are covered before we arrive to install your new swimming pool. 

 

 

* CUSTOMER MUST OBTAIN ALL PERMITS. 

   YOUR LOCAL BUILDING  DEPARTMENT IS AWARE OF THIS AND THEY HAVE ALL OF OUR INSURANCE INFO  ALREADY ON FILE.

 

* CUSTOMER MUST PROVIDE 72" WIDE ACCESS TO POOL SITE.

 

* WE ARE NOT RESPONSIBLE FOR ANY DISTURBANCES TO LAWNS OR  LANDSCAPING WHILE ACCESSING OR DIGGING POOL    SITE.

 

*WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO UNDERGROUND PIPES, DRAIN TILE, ELECTRICAL LINES, UTILITY LINES, ETC.  

    IF AWARE OF THESE ITEMS,CUSTOMER MUST TELL CREW PRIOR TO DIGGING.

 

* CUSTOMER IS RESPONSIBLE FOR POOL PLACEMENT ACCORDING TO THEIR LOCAL BUILDING CODES. 

   THE POOL WILL BE PLACED WHERE YOU TELL US TO PUT IT, SO PLEASE BE AWARE OF YOUR TOWN'S SPECIFIC CODES FOR PLACEMENT.

 

* LEVELING OF POOL SITE DOES NOT INCLUDE REMOVAL OF TREE STUMPS, TREES, LARGE ROCKS, DECKS, SWINGSETS,

   CONCRETE, PIPES, EXISTING  POOLS, SHEDS, ETC.

   PLEASE MAKE SURE THAT THE SITE IS CLEAR AND READY FOR US TO INSTALL YOUR NEW POOL.

 

* CUSTOMER MUST BACKFILL  AROUND POOL AFTER INSTALLATION.

    WE WILL NOT BACKFILL UNDER ANY CIRCUMSTANCE!

 

* CUSTOMER IS RESPONSIBLE FOR ALL ELECTRICAL INSTALLATION REQUIRED AFTER POOL INSTALLATION. 

   YOUR LOCAL BUILDING DEPARTMENT WILL MAKE YOU AWARE OF ANY ELECTRICAL REQUIREMENTS.

 

* CUSTOMER MUST DECIDE WHERE ANY EXCESS DIRT THAT COMES UP FROM LEVELING SITE WILL BE PILED IN THEIR YARD. 

   WE DO NOT REMOVE OR SPREAD ANY EXCESS DIRT OR SOD.

 

* CUSTOMER IS RESPONSIBLE FOR REMOVING ANY LANDSCAPING STONES OR PLANTS FROM EXISTING POOL SITES,

   UNLESS WE ARE RELEVELING OR  DIGGING DOWN THE SITE.

 

* CUSTOMER IS RESPONSIBLE FOR DISPOSAL OF ANY BOXES OR PACKAGING FROM POOLS OR EQUIPMENT

    PURCHASED FROM POOL STORE.

 

* POOL SITE MUST BE DRY AND FIRM FOR INSTALLATION.

   IF NOT, YOUR INSTALL DATE WILL BE RESCHEDULED FOR NEXT AVAILABLE DATE IN YOUR AREA.

 

* CUSTOMER MUST PROVIDE ALL WATER TO FILL POOL. WE WILL NOT PAY FOR OR PROVIDE WATER UNDER ANY CIRCUMSTANCE.

 

* CUSTOMER MUST PROVIDE ACCESS TO FUNCTIONAL ELECTRICAL OUTLET SOMEWHERE ON PREMISES. 

 

* 60 DAY GUARANTEE ON LABOR/ INSTALLATION ONLY.

 

* FULL PAYMENT BY CASH OR CHECK REQUIRED UPON COMPLETION  OF JOB.

 

* ALL ESTIMATES AND SERVICE CALLS WILL BE CHARGED A $75.00 FEE.

 

THE POOL GUY

 

        WNY'S BEST !

         716-992-7600

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